FLYMEDS PRIVACY POLICY

1. Introduction

Flymeds is an online pharmacy storefront operated by Priyanka Generic Medical Store. We respect your privacy and are committed to handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store, disclose and protect information when you visit our website, create an account, browse products, submit a prescription, place an order or contact our customer support team.

By using our services, you acknowledge that you have read this Privacy Policy. Where consent is required by applicable law, we will request it separately and clearly.

2. Eligibility and Age Restriction

Flymeds accounts may be created only by individuals who are 18 years of age or older.

During account registration, users must confirm that they are at least 18 years old and accept the applicable website terms.

We do not knowingly permit individuals under 18 to create accounts. If we become aware that an account has been created by an underage individual, we may restrict or suspend the account and take appropriate steps in accordance with applicable law.

Users must provide accurate registration information and must not create an account using another person's identity without lawful authority.

3. Information We Collect

Depending on how you use Flymeds, we may collect the following categories of information.

3.1 Personal and Account Information

• Full name
• Mobile number
• Email address, where provided
• Date of birth or age confirmation, where collected
• Login and account details
• Account preferences and communication preferences

3.2 Delivery and Order Information

• Delivery and billing addresses
• Products ordered, quantities and order history
• Order status, invoices and transaction references
• Payment status and related transaction details
• Delivery instructions and customer support communications

Payment card details, banking credentials and other sensitive payment information are handled by the relevant payment service provider where applicable. We do not intend to collect or store payment credentials such as card PINs or banking passwords.

3.3 Prescription and Health-Related Information

Where necessary to process a medicine request, we may collect:

• Prescription images or documents submitted by you
• Patient and prescriber details appearing on a prescription
• Medicine names, strengths and dosage instructions appearing on prescriptions
• Information required for prescription verification and lawful dispensing
• Communications with our pharmacy team regarding medicine availability or order fulfilment

Prescription information is used for legitimate pharmacy-related purposes, including verification, dispensing, fulfilment, customer support and legally required recordkeeping. Access should be limited to authorised personnel and service providers who need the information for these purposes.

Please submit prescriptions only through the channels provided by Flymeds and avoid sharing unrelated personal information.

3.4 Technical and Usage Information

When you use our website, certain information may be collected automatically, such as:

• IP address and approximate location derived from it
• Browser, device and operating system information
• Pages visited and interactions with website features
• Date, time and duration of visits
• Cookies and similar technologies, subject to applicable consent requirements

4. How We Use Your Information

We may use information for the following purposes:

1. Creating and managing customer accounts.
2. Verifying account eligibility and preventing unauthorised access.
3. Processing orders, payments, deliveries, cancellations and refunds.
4. Receiving and verifying prescriptions and facilitating lawful dispensing.
5. Checking product availability and communicating relevant alternatives where legally permitted and professionally appropriate.
6. Responding to enquiries, complaints and customer support requests.
7. Maintaining invoices, pharmacy records and other records required by law.
8. Detecting fraud, abuse, security incidents and suspicious transactions.
9. Improving website performance, accessibility and customer experience.
10. Meeting legal, regulatory, accounting and compliance obligations.
11. Sending service-related communications about accounts, orders and deliveries.
12. Sending promotional communications only where permitted by applicable law and any required consent has been obtained.

We do not use prescription images or health-related information for unrelated advertising or behavioural targeting.

5. Prescription Medicines and OTC Products

Flymeds distinguishes between prescription medicines and eligible over-the-counter (OTC) products.

Prescription medicines

Where a medicine requires a prescription, a valid prescription must be submitted and verified as required by applicable law before the medicine is dispensed. Additional verification or information may be requested where necessary.

Submitting a prescription does not guarantee that an order will be accepted or fulfilled. Orders may be delayed, declined or cancelled if the prescription is invalid, incomplete, unverifiable or legally insufficient.

OTC medicines

Eligible OTC medicines may be purchased without a prescription where permitted by applicable law. Certain products may still require professional guidance, additional checks or other restrictions.

The classification of a product and the requirements applicable to its sale will be determined in accordance with applicable law and pharmacy requirements.

6. Sharing of Information

We do not sell personal information to third parties.

We may share relevant information, limited to what is necessary, with:

• Authorised pharmacy personnel: for prescription verification, dispensing and order fulfilment.
• Delivery partners: to deliver orders and communicate delivery status.
• Payment service providers: to process payments, refunds and transaction verification.
• Technology and hosting providers: to maintain the website, account systems, security and backups.
• Customer support providers: where necessary to respond to customer enquiries.
• Professional advisers and auditors: where required for legitimate business, accounting or compliance purposes.
• Government authorities, regulators or law enforcement: when disclosure is required or permitted by law.

Where service providers process personal information on our behalf, we will take appropriate steps to require confidentiality and suitable safeguards.

We will not share prescription images, medicine details or other health-related information with advertising platforms for marketing or audience targeting.

7. Cookies, Analytics and Advertising Technologies

Our website may use cookies and similar technologies to maintain essential website functionality, understand website performance, improve user experience and, where permitted, measure advertising effectiveness.

These technologies may include analytics services or advertising tools such as Meta Pixel, if implemented on our website.

Where consent is required, non-essential analytics and advertising technologies will be activated only after the required consent has been obtained. You may manage available cookie preferences through the controls provided on the website or through your browser settings.

We will not intentionally transmit prescription images, prescription contents, medicine names linked to identifiable individuals, diagnoses or other sensitive health-related information to advertising platforms.

You should understand that disabling certain cookies may affect some website features.

8. Data Security

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, disclosure, alteration, loss or misuse.

These measures may include access restrictions, authentication controls, secure transmission, appropriate vendor safeguards and backup procedures.

However, no website, electronic transmission or storage system can be guaranteed to be completely secure. Users should protect their account credentials and promptly report suspected unauthorised access.

If a personal data breach occurs, we will take appropriate steps in accordance with applicable legal requirements.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including account management, order fulfilment, dispute resolution, security, accounting and compliance with applicable laws.

Prescription records, invoices and pharmacy transaction records may need to be retained for legally prescribed periods. Such records may not be deleted immediately upon an account deletion request if retention is required by law.

When information is no longer required and there is no legal reason to retain it, we will take appropriate steps to delete it or otherwise dispose of it securely.

10. Your Privacy Rights and Choices

Subject to applicable law, you may request to:

• Access information about the personal data we process about you.
• Correct inaccurate or incomplete personal information.
• Request deletion of personal information where deletion is legally available.
• Withdraw consent for processing activities that rely on your consent.
• Opt out of promotional communications.
• Raise a concern or complaint about our handling of your information.

Withdrawal of consent does not invalidate processing lawfully carried out before withdrawal. It may also affect our ability to provide certain services where the information is necessary to fulfil your request or meet legal requirements.

To exercise a privacy right, contact us using the details in Section 14. We may need to verify your identity before responding.

11. Third-Party Websites and Services

Our website may contain links to third-party websites, payment gateways, messaging services or other external platforms.

Those services may have their own privacy policies and practices. Flymeds is not responsible for the privacy practices of independent third parties, and users should review the relevant policies before providing information to them.

12. Marketing and Communications

We may send essential communications relating to registration, order confirmation, prescription verification, delivery, refunds, security and customer support.

Promotional messages will be sent only where permitted by applicable law and any required consent has been obtained. You may opt out of promotional communications using the unsubscribe option, where available, or by contacting us.

Opting out of promotional messages will not prevent us from sending essential service or legally required communications.

13. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, business practices, technology or legal obligations.

The revised version will be published on this page with an updated revision date. Where required by law, we will provide notice or obtain fresh consent before implementing material changes.

We encourage users to review this page periodically.

14. Contact and Privacy Complaints

For privacy-related questions, requests, complaints or concerns, contact:

Flymeds / Priyanka Generic Medical Store

Email: flymedsofficial@gmail.com

Phone / WhatsApp: +91 83338 46363

Address: Building No. 11-5-301, Ground Floor, Shop No. 04, Hill Park, Red Hills, opposite Bank of Baroda, Nampally, Hyderabad, Telangana – 500004, India.

Please describe your request clearly so that we can identify the issue and respond appropriately. We may request reasonable information to verify your identity before disclosing, correcting or deleting personal information.

15. Applicable Law

This Privacy Policy is intended to operate in accordance with applicable laws of India, including applicable data protection, consumer protection and pharmacy-related requirements.

Where a provision of this Policy conflicts with a mandatory legal requirement, the applicable legal requirement will prevail.

Flymeds — Your Health, Delivered with Care.

Website: https://flymeds.in/

Email: flymedsofficial@gmail.com

Phone / WhatsApp: +91 83338 46363